Refund policy

At Vanquishy, customer satisfaction is our highest priority. In compliance with UK consumer protection laws (Consumer Contracts Regulations), we offer a clear, transparent, and hassle-free return process.

1. Right to Cancel (14-Day Cooling-Off Period)

Under UK law, you have the right to cancel your purchase and return your item within 14 days of receiving your delivery, for any reason.

To qualify for a refund, your item must meet the following criteria:

Unused, undamaged, and in full working order.
In its original manufacturer packaging with all seals intact, including all accessories, manuals, cables, batteries, and components (such as search coils or headphones).
Accompanied by your order confirmation number or proof of purchase from Vanquishy.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact our support team by email at support@vanquish.shop with your order number and the item you wish to return.
Our team will review your request within 24–48 business hours and provide you with clear instructions and the designated return facility address.
Securely package the product in its original box with all protective materials and ship it using a tracked and signed courier service.

Please note: Items returned without prior authorization from our support team cannot be accepted.

3. Return Shipping Costs & Restocking Fees

Damaged, Defective, or Incorrect Items: If your product arrives damaged in transit, defective, or different from what you ordered, Vanquishy covers 100% of the return shipping costs. We will issue a prepaid return label or arrange a courier collection.
Customer Remorse (Change of Mind): If you decide to return a product because you changed your mind, you are responsible for covering the direct return postage costs.

Restocking Fees:

We charge £0.00 in restocking fees.

4. Damaged or Faulty Goods

Please inspect your shipment as soon as it arrives. If you notice any damage or malfunction, notify us within 48 hours of delivery at support@vanquish.shop with clear photos or a short video demonstrating the issue. We will arrange a free replacement or issue a full refund immediately.

5. Refund Processing

Once your return is delivered to our inspection centre and verified:

We will send you an email confirmation regarding your refund status.
Once approved, your refund will be credited automatically to your original payment method within 5–7 business days.
Processing times may vary depending on your bank or card issuer.